Privacy Policy

Who We Are and What This Site Does

HVAC Millwood runs this website to tell people in Millwood, Washington, and the surrounding area about our heating and cooling services. It is an informational site. There are no accounts to create and nothing to buy online. Every conversation with us happens over the phone.

Our phone line, (509) 516-1280, is the only way to reach us. This page explains, in plain terms, what information comes our way and what we do with it.

What Gets Recorded When You Visit

Like most websites, ours keeps ordinary server logs. These can include your IP address, the type of browser and device you use, the pages you looked at and when. We also use basic analytics cookies that help us count visits and see which pages people find useful, so we can keep the information clear and current.

What You Share When You Call

When you phone us, you decide what to tell us. Usually that is your name, your address, a callback number and a description of what your furnace, air conditioner or heat pump is doing.

We use those details to answer your questions, prepare your quote, schedule a visit to your home and follow up on the work. That is the whole purpose.

Who We Share It With

We do not sell your information or hand it to marketers. We may share limited details with companies that help us run the business, such as our website host, and only as much as they need. We would also disclose information if the law required it.

Cookies and Your Choices

You can block or delete cookies in your browser settings at any time. The site will still work fine without them, and you can still read every page and reach us by phone.

Keeping Information Safe

We take reasonable, everyday steps to protect what we collect and limit who can see it. No website or phone system is perfect, but we treat your details the way we would want ours treated.

Changes and Questions

If our practices change, we will update this page so it always reflects how the site works today. Questions about your information, or a request to correct something you shared, go to the same number as everything else, (509) 516-1280, and we will talk it through with you.